GuestTriage automatically triages every complaint and online review, tells your staff exactly what to do, and drafts the perfect response — instantly.
Enterprise tools like Medallia cost £2,000/month and take months to set up. Most independent hotels handle complaints via WhatsApp, emails, and guesswork.
The industry average for responding to a guest complaint is 47 minutes. Guests expect a response in under 5 minutes.
Of unhappy guests never tell the hotel — they leave a 1-star review on Google instead. GuestTriage's QR codes catch them first.
Estimated annual revenue lost per hotel for every 1-star drop in their Google rating. Reviews matter more than ever.
Four steps. No training required. Works on any phone or computer.
Via front desk, QR code room scan, WhatsApp, Google, TripAdvisor, or Booking.com — all in one inbox.
Automatically categorised, prioritised, sentiment analysed, and a suggested response drafted.
Push notification to the right team member's phone with the recommended action. No app download needed.
Staff send the AI-drafted response, mark as resolved, or escalate — all from their phone in seconds.
Built for the realities of running an independent hotel — not a 500-room conference centre.
Every complaint categorised, prioritised, and responded to in under 10 seconds. Staff see exactly what to do and say.
Google, TripAdvisor, and Booking.com reviews pulled automatically. AI drafts your public responses.
Guests scan a QR code in their room to report issues. Catches complaints before they become 1-star reviews.
Staff get instant phone notifications when complaints arrive. Routes to the right department automatically.
Complaint trends, response times, category breakdowns. See exactly where issues are coming from.
Staff reply in GuestTriage. Guest receives a WhatsApp or SMS response within 2 minutes of their complaint.
30-day free trial on every plan. Cancel anytime. Set up in 30 minutes.
Join independent hotels across the UK using GuestTriage to respond faster, resolve more, and improve their ratings.